Frequently Asked Questions
Everything you need to know about our natural skincare and your orders.
Are Sukin products 100% vegan and cruelty-free?
Yes, all Sukin products are 100% vegan and cruelty-free. We do not use any animal derivatives or by-products, and we never test our formulations on animals.
What does 'Carbon Neutral' mean for my purchase?
Sukin is a certified Carbon Neutral company. This means we offset all of our carbon emissions, from production to shipping, by investing in renewable energy projects to ensure a cleaner planet.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days depending on your location. Once your order is dispatched, you will receive a tracking number via email to monitor its progress.
What is your return policy for skincare products?
We offer a 30-day return policy for unopened and unused products. If you experience an adverse reaction to a product, please contact our customer service team to discuss our satisfaction guarantee.
Are your plastic bottles recyclable?
Absolutely. Our packaging is 100% recyclable. We use PET plastic for most of our bottles, which is the most widely recycled plastic globally, and we encourage our customers to recycle after use.
Do Sukin products contain synthetic fragrances or parabens?
No, we follow a strict 'No List.' Our products are free from parabens, synthetic fragrances, SLS, SLES, phthalates, and harsh detergents to ensure they are gentle on your skin and the environment.